FAQ on gym software
in Switzerland

That depends on the device, interface, firmware, and the intended process. Compile a list of the available components and have their compatibility explicitly confirmed. A general reference to access control does not mean that every existing door control or manufacturer is supported.

Test at least one valid, one expired, and one locked membership as well as different time frames. Document the agreed behavior and how changes are transmitted. Whether and how a specific authorization is implemented in My Gym App must be confirmed together with the selected hardware.

Besides software and access technology, a 24/7 concept requires clear organizational procedures for support, failures and emergencies. Check valid permissions, handling of outages and responsibilities. Software is one component of the overall concept and does not replace operational audits.

A CRM mainly organizes contacts and sales processes. A fitness studio additionally needs workflows around memberships, check-ins, training, and bookings. It is crucial whether these tasks are directly supported or require additional systems and interfaces. Therefore, compare complete workflows instead of just feature lists.

No. Software or a receipt alone does not guarantee reimbursement by a health insurer. Clarify prerequisites directly with the involved parties. Whether My Gym App supports a specific confirmation type or tariff 595 procedure must be checked separately; competitor functions do not confirm availability.

The software fee and any costs of the payment provider are separate items. Therefore, compare the full offer including setup, transactions, and add-ons. Specific TWINT conditions must be confirmed with the responsible provider and in the offer; no general fee rate is stated here.

Ask your accounting about the required format, posting details, and desired interval. Then check a sample file with realistic, anonymized business cases. A certain interface or export format from My Gym App is only considered available after technical confirmation.

Clarify deadlines, exceptions, delivery methods, and the possibility of manual verification. A dunning process must match the actual payment status. Therefore, also test received partial payments and justified special cases. Exact settings and supported delivery methods must be verified before contract conclusion.

Work with a regular overview of open and overdue amounts and assign responsible persons. First check whether payments have already been received but not yet allocated. Then proceed with appropriate contact or the agreed dunning process. A traceable status prevents duplicate processing.

Test a full, partial and delayed payment as well as a payment with unclear allocation. Crucial is how outstanding amounts become visible and who can make corrections. The My Gym App product page describes payment status and dunning runs; specific bank connections and reconciliation rules must be confirmed separately.

Check the payment methods your members actually want to use, as well as their technical and contractual requirements. The My Gym App website lists QR invoices, TWINT, and credit cards in the customer app. The setup, fees, and billing processes are clarified in the personal offer.

Document services, price, duration, and payment interval per tariff. Use clear labels so the team can distinguish similar offers. Test in the software how tariff changes and existing contracts are displayed before introducing new tariffs during operations.