Invoices & payments

No. Software or a receipt alone does not guarantee reimbursement by a health insurer. Clarify prerequisites directly with the involved parties. Whether My Gym App supports a specific confirmation type or tariff 595 procedure must be checked separately; competitor functions do not confirm availability.

The software fee and any costs of the payment provider are separate items. Therefore, compare the full offer including setup, transactions, and add-ons. Specific TWINT conditions must be confirmed with the responsible provider and in the offer; no general fee rate is stated here.

Ask your accounting about the required format, posting details, and desired interval. Then check a sample file with realistic, anonymized business cases. A certain interface or export format from My Gym App is only considered available after technical confirmation.

Clarify deadlines, exceptions, delivery methods, and the possibility of manual verification. A dunning process must match the actual payment status. Therefore, also test received partial payments and justified special cases. Exact settings and supported delivery methods must be verified before contract conclusion.

Work with a regular overview of open and overdue amounts and assign responsible persons. First check whether payments have already been received but not yet allocated. Then proceed with appropriate contact or the agreed dunning process. A traceable status prevents duplicate processing.

Test a full, partial and delayed payment as well as a payment with unclear allocation. Crucial is how outstanding amounts become visible and who can make corrections. The My Gym App product page describes payment status and dunning runs; specific bank connections and reconciliation rules must be confirmed separately.

Check the payment methods your members actually want to use, as well as their technical and contractual requirements. The My Gym App website lists QR invoices, TWINT, and credit cards in the customer app. The setup, fees, and billing processes are clarified in the personal offer.

QR invoices, TWINT, and credit cards are available in the customer app. This connects payment processing with your fitness studio management.