FAQ on gym software
in Switzerland

Trainers and members need a clear plan with suitable exercises and execution details. The My Gym App website describes digital training plans with exercise videos, sets, and repetitions on the smartphone. Additionally clarify how plans are created, adapted, and managed in everyday use.

Let me show you which elements of the app can be customized for the studio and how the result looks to members. Pay special attention to navigation, readability, and the key booking processes on a smartphone. The binding reference is the implementation confirmed in the offer, not a general presentation of a branded app.

The publicly described customer app combines check-in, training, appointment bookings, and subscription and contract information. Which features your studio has depend on the agreed configuration. Use a demo to review the member’s perspective from entry to desired action.

An agenda should clearly display the appointments and responsibilities required for the respective workflow. Check which views make sense for reception, trainers, and management. My Gym App calls the schedule and appointments a shared agenda; specific access rights and special rules must be confirmed.

Record which trainers, rooms, and time slots are needed for the booking. Then test a booking, rescheduling, and cancellation. The My Gym App agenda bundles appointments; clarify which resource rules for your personal training are available using a concrete example.

Central administration is especially helpful when the same information is entered multiple times or your team has to switch between lists and programs. Document typical double work and its time effort. Use this baseline to assess the benefit of shared management in your own business.

Test full classes, freed-up spots, and communication to waiting members. Clarify whether a spot is offered or automatically assigned and what deadlines apply. Whether My Gym App supports a waiting list with the desired rules must be confirmed in the respective product version.

Set clear deadlines and rules for short-notice cancellations and communicate them before booking. Check in the software how a cancellation is recorded and how a spot becomes available again. Certain automatic fees or blocks are not guaranteed as features here.

In a group class, several people book the same appointment; in a single appointment, usually a specific supervision or resource is the focus. Check both processes with your actual offerings. Availability, rebookings and responsibilities may differ.

A suitable class management makes appointments, available slots, and organizational responsibilities transparent. Test the entire path from planning to booking and later changes. According to the website, My Gym App links studio organization with bookings via the customer app; further details belong in the demo.

No. Naming a hardware manufacturer by another provider does not indicate compatibility with My Gym App. Ask for exact device type, supported protocol and necessary modules. Request confirmed technical details before procurement or reuse of devices.

Check how an access code is generated, read, and handled when membership changes. Important are the requirements for smartphones and scanners as well as behavior in case of faults. Whether the desired QR code process is available is part of the technical offer review.